Terms &
Conditions.

Acceptance of These Terms

Welcome to Fortress. These Terms & Conditions govern your access to and use of the Fortress website, including its online shopping functionality, products, services and related features.

By accessing the website, browsing our products, creating an account or placing an order, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions.

These Terms should be read together with any additional terms, policies or information displayed on relevant pages of the website, including our Privacy Policy and any applicable delivery, returns or product-specific terms.

Use of the Website

You agree to use the Fortress website only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.

You must not:

• Use the website for unlawful or fraudulent purposes.
• Attempt to gain unauthorised access to website systems or accounts.
• Introduce malicious software, code or other harmful material.
• Interfere with the operation or security of the website.
• Copy, reproduce or exploit website content without permission.
• Use automated systems to improperly collect information from the website.

Fortress reserves the right to restrict access to the website where reasonably necessary to protect the website, its users, its business or its systems.

Products & Product Information

Fortress makes reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on the website are accurate and useful.

However, product images may vary slightly from the actual product due to screen settings, photography, lighting, manufacturing variations or other factors.

Product specifications, features, packaging, availability and other details may change without prior notice where reasonably necessary.

Where a product is supplied with manufacturer documentation, warranty information or installation requirements, those terms may also apply to the product.

Prices & Availability

Product prices displayed on the Fortress website are shown in the applicable currency indicated on the website and are subject to change.

Fortress may update prices, promotions, discounts, specifications or product availability at any time.

Promotional offers may be subject to additional conditions, including limited quantities, specific dates, product restrictions or eligibility requirements.

Placing an Order

When you place an order through the Fortress website, you are submitting a request to purchase the selected products under the applicable terms.

An order may require confirmation before it is considered accepted and processed by Fortress.

Fortress may decline or cancel an order where reasonably necessary, including in circumstances involving:

• Product unavailability.
• Incorrect pricing or product information.
• Suspected fraudulent or unauthorised activity.
• Incomplete or inaccurate customer information.
• Delivery limitations.
• Technical or system errors.

If an order that has already been paid for is cancelled by Fortress, the applicable amount paid for the cancelled portion should be refunded through the relevant payment method, subject to applicable payment processing procedures.

Payment

Payment must be made using the payment methods made available through the Fortress website or otherwise agreed with Fortress.

Where payment is processed by a third-party payment provider, additional terms and conditions of that provider may apply.

Fortress may not be responsible for interruptions, errors or delays caused solely by third-party payment systems.

You confirm that you are authorised to use the payment method provided for an order.

Delivery

Delivery arrangements, charges, estimated delivery times and available delivery locations may vary depending on the product and the customer's location.

Any delivery estimate provided by Fortress is an estimate and may be affected by factors outside our reasonable control, including supplier delays, transport issues, weather, public holidays or other operational circumstances.

Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive the order where required.

Returns, Refunds & Exchanges

Returns, refunds and exchanges are subject to the applicable Fortress return policy and any mandatory rights available to customers under applicable law.

Before returning a product, customers should contact Fortress using the contact details provided on the website and follow the applicable return instructions.

Depending on the product and circumstances, eligibility for a return or exchange may depend on factors including:

• The condition of the product.
• Whether the product has been used or installed.
• Whether original packaging or accessories are present.
• The reason for the return.
• The applicable product warranty.
• The time period applicable to the return request.

Products that are defective, damaged or supplied incorrectly should be reported to Fortress as soon as reasonably practicable so that the matter can be assessed.

Where a refund is approved, the timing and method of the refund may depend on the original payment method and the applicable payment provider.

Customer Accounts

Where account registration is available, you are responsible for providing accurate information and maintaining the confidentiality of your account credentials.

You should notify Fortress promptly if you believe that your account has been accessed without authorisation.

Fortress may suspend or restrict an account where there are reasonable grounds to believe that the account is being misused, compromised or used in violation of these Terms.

Intellectual Property

Unless otherwise stated, the Fortress website and its content, including text, graphics, logos, photographs, product presentation, page designs and other materials, are owned by or licensed to Fortress Marketing Company Ltd or the relevant rights holder.

You may access and use the website for personal or legitimate purchasing purposes.

You must not reproduce, distribute, modify, publish, commercially exploit or otherwise use Fortress website content without prior written permission, except where permitted by applicable law.

Third-party trademarks, logos and product names remain the property of their respective owners.

Liability & Website Availability

Fortress makes reasonable efforts to keep the website available and functioning correctly. However, we do not guarantee that the website will always be uninterrupted, error-free or available at all times.

The website may occasionally be unavailable because of maintenance, technical problems, security incidents, infrastructure failures or circumstances outside our reasonable control.

To the extent permitted by applicable law, Fortress will not be responsible for losses arising solely from circumstances outside its reasonable control.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot lawfully be excluded or limited under applicable law.

Third-Party Websites & Services

The Fortress website may contain links, integrations or services operated by third parties, including payment providers, social media platforms, delivery services or other external websites.

Third-party services may operate under their own terms and privacy policies. Fortress does not control the policies or practices of independent third parties.

Your use of a third-party service may therefore be subject to additional terms imposed by that provider.

Suspension & Termination

Fortress may suspend or restrict access to the website, customer accounts or certain services where reasonably necessary, including where a user breaches these Terms, engages in fraudulent activity or presents a security or operational risk.

Termination or suspension of website access does not affect rights or obligations that have already arisen in connection with completed transactions, payments, refunds, warranties or other applicable matters.

Changes to These Terms

Fortress may update these Terms & Conditions from time to time to reflect changes to our website, products, services, business practices or applicable legal requirements.

Updated Terms will be published on this page together with the relevant "Last updated" date.

Your continued use of the website after updated Terms have been published may constitute acceptance of the revised Terms, to the extent permitted by applicable law.

Governing Law

These Terms & Conditions are intended to be governed by the applicable laws of Mauritius, subject to any mandatory consumer protection rights or other legal requirements that may apply.

Any dispute arising in connection with the website, products or these Terms shall be handled in accordance with the applicable laws and procedures of Mauritius.

Contact Fortress

If you have a question about these Terms & Conditions, an order, a product, delivery, returns or any other matter relating to the Fortress website, please contact us using the details below.